TYPE:ServiceMODEL:TaosYEAR:2023
Jose did a great job assuring me and describing what needed to be done with car.
Average Score (332 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
I had a wonderful experience. Hassle free. I dealt with Zeve, who was very knowledgeable and understanding on the one issue I had. He relayed it to the mechanic, Christian, who fixed that issue. Zeve kept me updated on time, and I live that Christian made a video of everything he did go over and take care of. What a great idea to do this. Great experience, and those two men are great workers.
TYPE:ServiceMODEL:AtlasYEAR:2023
Great service. Attentive staff. Even drove me to work with a shuttle.
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2022
Providing a courtesy vehicle during and extended repair, immediate service in an urgent situation, always friendly service.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:SalesMODEL:TaosYEAR:2024
I would have given zero stars if I could. I was there for over 6 hours. I was given a price for leasing a new car and I told my salesperson that u did not have a top credit score. When I got to the financial officer I was hit with a higher rate and more tax than I would never expect or was told. By then it was too late to reverse the lease/sale. This has made me very angry. I would never have done the lease if all the costs were upfront. I would have taken me care elsewhere to turn it in and leased/purchased a lesser priced car. This is now out of my budget and I will have to do without many things, food included, to be able to afford it. I feel as though I had a gun to my head because by the time I knew of all the costs it was too late to do anything else. I have been going to your dealership for about 10 years and I am extremely disappointed and angry with the way I was treated. I feel I was scammed and treated very poorly. This is how to lose once loyal customers. I would appreciate a call or text or email about how you can make this right. Being there for 6 hours is absurd and I was unable to do the things I had to do that day including eating lunch and dinner. I live in Port Jefferson and it is quite a distance from you. My day was absolutely ruined because of your dealership. I hope you will do something for me to make it right.
01-24-2025
Patricia we regret hearing about your recent experience with us. Someone from our customer satisfaction team will be in contact with you shortly. We absolutely appreciate your business and want to make sure you are completely satisfied.