Average Score (332 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

332 Ratings

4.6 Average

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  • Chris G.12-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Dropped car off at 8AM Monday 12/23 (with an appointment made a week in advance) for a recall notice service. Was recommended a 40K service, which I denied at the counter, and later a 2 tire replacement, which I denied online. No ETA of service completion after being told "a couple of hours" both on the recall notice and at the counter. No follow up of car being ready. Calls to sales (service was closed) on Tuesday, Christmas Eve, went unreturned, so I drove to dealer to pick up my car. Financial manager released my car to me.

  • Jumana A.12-25-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Cheating sales

    12-26-2024

    Jumana, our customer satisfaction team will be reaching out to you shortly to address your concerns. Thank you.

  • Joan S.12-25-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Thomas Z.12-24-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Haylee K.12-24-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Our salesman (Jonathan) was awesome and so helpful

    12-24-2024

    Haylee thanks for the awesome review and for choosing VW of Huntington for your new Taos!

  • Heather G.12-23-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Fred E.12-23-2024

    TYPE:ServiceMODEL:ArteonYEAR:2019

    Jose was told about a issue with the radio volume. He said it was fixed, it was not. The part is under warranty. Why tell a customer than you fixed it when iif all he had to do was turn the radio on and try to adjust the volume and clearly observe it wasn't working properly??

  • Gianna K.12-22-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Steven R.12-21-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

    Ease of scheduling an appointment. Always keep me informed if my car needs additional servicing and provide cost estimate.

  • Michael N.12-19-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    All good

    12-20-2024

    Congratulations on your new Tiguan Michael. Thank you for choosing Volkswagen of Huntington.