Average Score (363 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

363 Ratings

4.6 Average

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  • Taulant M.08-30-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Eli Polanco straight out lied about the vehicle we purchased. First we spoke to him about the vehicle we wanted, and we discussed the price, to which we agreed to. Then Eli brought out a Taos to show us, while sitting in the vehicle we asked is this the actual vehicle we are taking home, he responded "yes" there was a sunglass compartment and we noticed a scuffmark on the rear left side right above the wheel. Eli said "don't worry about that, it will be buffed out". A couple of days later, while trying to put my sunglasses in that compartment, it no longer existed. When I contacted Eli about it he denied saying what he did and only stated you purchased the base "S' model and that what you received. He denied showing us a different car.

    08-30-2024

    Taulant, per our phone conversation there was no switch in the car you purchased. You spent over 30 minutes with the technical assistant going over the features of the vehicle you were getting before you signed a single paper. I'm sorry you are not satisfied with your purchase.

  • Nadine C.08-29-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • David G.08-29-2024

    TYPE:SalesMODEL:TiguanYEAR:2024